Refund policy

Because all of our products are personalized and made to order we do not accept returns or exchanges. Please review your order carefully before checking out to make sure that everything is correct.

I received the incorrect order, what is your policy?
We would never leave you with the incorrect order. Just contact us within 48 hours of receiving your order and we will do our best to correct it for you.

My name was spelled incorrectly on my cover, what is your policy?
When we personalize the covers we copy and paste the text that you provided. Human error is possible though, if the mistake is ours we would send you a replacement planner with the corrected name. Please carefully check the spelling before placing your order. Posy Paper Co. is not responsible for any spelling errors if the spelling is the same as what was provided in the order.

My order was damaged from shipping, what is your policy?
If you order was damaged upon arrival, please contact us within 48 hours of receiving your order and we will send out a replacement.

I ordered the wrong planner, can I exchange it for another?
Because all of our products are personalized and made to order we do not accept returns or exchanges. Please review your order carefully before checking out to make sure that everything is correct.